Jelajah Flora is an experienced and growing brand in the wholesale tree and garden plant market. We are committed to investing in the latest technology to create the ultimate purchasing experience for our customers. Our company is based in Indonesia, two of the largest areas in the world for floriculture, where investments in horticulture, technology and logistics are unrivalled. Jelajah Flora has been created to provide a marketplace where our customers can instantly access plants. Our pricing structure is transparent, enabling our customers to create their own quotes and place their own orders at their own convenience. Jelajah Flora collects, collates and quality checks customer orders before shipping them throughout America and Europe; collections from our logistics hub are also possible. Our experienced and friendly team are dedicated to helping our customers with any of their questions.

Delivery information. We ship worldwide with DHL Express trackable service or EMS. It usually takes 5-7 days for deliveries within the United States and 7-10 days for deliveries outside United States. Sometimes due to certain conditions, we need to delay delivery for several days, in which case we will contact you and let you know. There are several steps to prepare for the shipment : Submit an export permit as a condition for making a phytosanitary certificate Laboratory tests to check which plants are sent are really healthy Making phytosanitary certificates and re-checking by the plant quarantine agency, the ministry of agriculture Shipping to DHL or EMS What is phytosanitary certificate? Phytosanitary certification is used to attest that consignments meet phytosanitary (regarding plants) import requirements and is undertaken by an NPPO (National Plant Protection Organization). So this is a must-have Phytosanitary certificate for every purchase. Return Information Something happens. We will accept returns without question if you notify us within 14 days of receiving the plant. If so, please send the factory back to us safely in the same packaging and we will issue a refund within 1-2 business days of receiving it. Once we have delivered the package at the DHL office or EMS office, the rest is out of our control and we cannot be held responsible for any disruption, delay and loss of goods on Shipping's services, but we will do our best to claim compensation from the DHL office or EMS office according to their responsibilities. terms of service. If the package is lost in transit, we will claim a refund from the DHL office or EMS office and, if successful, will issue you a refund (usually up to $ 50 per package). If the plant arrives damaged or in distressing condition, we will investigate each case one by one to understand what happened. If we fail to pack properly, we will replace or return the item. If delivery takes too long, we will try to claim compensation from DHL or EMS, but we cannot guarantee that it will work. This is something that is beyond our control. One more thing. Some European islands restrict the import of live plants and / or require additional documentation which we are unable to provide. Also for buyers from the United States purchasing over 12 plants must have an import permit. Please ensure that you are aware of your local regulations before ordering as we are not responsible for packages held in such cases.Photos are for reference only you will get random plant size and shape is like the photos. Free Phytosanitary Certificate also We offer a free shipping feature with a minimum purchase. Minimum order subtotal $150 . This delivery method won’t be available at checkout for orders below that amount.